What JSP provide details of the complaints procedure?

What JSP provide details of the complaints procedure?

JSP 763 is the authoritative policy and guidance on behaviours and the informal complaints resolution process for all MOD Service personnel and civilian employees.

How do I report harassment in the Army?

Complaints of fraud, waste and abuse in the Department of Defense or any military service can be reported separately through a hotline that has been set up. Complaints can be called in Monday through Friday, 8am to 4pm EST, at 1-800-424-9098. You can also email your complaint.

How do the mod define unacceptable behaviour?

Unacceptable behaviours cover a spectrum from conduct that is unlawful to that which is inconsistent with Defence core values. It includes all criminal and disciplinary behaviour, for example sexual and violent offences, as well as bullying, harassment, discrimination ( BHD ).

What type of service complaint are HIOs assigned for?

Harassment Investigating Officers (HIOs) are those appointed to investigate formal complaints of bullying and harassment – in Navy Command this will usually be a member of the Complaints Investigation and Mediation Team (CIMT), but alternatively may be a civilian Fee- Earning Harassment Investigating Officer.

How long should it take to resolve a service complaint?

How long will the process take? A Service complaint should usually be completed within 24 weeks, starting from the date that the complainant is notified that the complaint is admissible.

How do I complain about military welfare?

The WhatsApp number to register complaints is: +91 9643300008. Officials said that that there is an existing system of grievance redressal within the Army which is prompt.

How do I report military infidelity?

You may also contact your chain of command or law enforcement (military or civilian), however if you do, an investigation will occur and you will not have the option of making a Restricted Report. You can also contact the Military One Source Hotline, 24-hours-a-day at 800-342-9647.

How do you get kicked out of the Army?

You can obtain an Army honorable discharge simply by fulfilling your enlistment commitment. You may also be discharged for falling short of Army standards, failing basic training, committing a major infraction of Army rules or an outright crime.

How do I complain about a mod?

Telephone: 0800 161 3665 (UK) or +44 1371 85 4881 (Overseas) Email: [email protected].

What is the Wigston report?

The Wigston report, published in 2019, was commissioned by the Secretary of State for Defence to investigate the prevalence of inappropriate behaviours in the Armed Forces.

How do I write a complaint letter to a service provider?

I wish to complain about ____ (name of product or service, with serial number or account number) that I purchased on ____ (date and location of transaction). I am complaining because ____ (the reason you are dissatisfied). To resolve this problem I would like you to ____ (what you want the business to do).

What happens if a company ignores the ombudsman?

Ombudsman schemes investigate and resolve complaints against a company or a public body when deadlock is reached, and their decisions are supposed to be binding. If a company ignores their remedies, all they can do is suggest the customer takes court action or, in serious breaches, report it to the relevant regulator.

What is JSP 763?

JSP 763 is the authoritative policy and guidance on behaviours and the informal complaints resolution process for all MOD Service personnel and civilian employees. It outlines the core behaviours expected within our organisation which contributes to an inclusive working environment where everyone can excel.

What is Annex F to JSP 831?

If a Statement of Complaint (Annex F to JSP 831) is received and the matter is subject to Special To Type (STT) resolution (most commonly pay, housing and medical complaints), the STT process, including STT appeals, must be exhausted before the ‘Annex F’ is accepted as a Formal Service Complaint.

What is the Joint Service Publication (JSP)?

The aim of this Joint Service Publication (JSP) is to provide guidance on the procedures to follow in order that statutory complaints (service complaints) raised by service personnel and former service personnel are handled and resolved in accordance with legislation, using a process that is efficient, fair and transparent.

What is unacceptable behaviour in JSP 763 Pt 1?

4 JSP 763 Pt 1 (V1.0 Jun 21) 2 Unacceptable Behaviours Introduction 2.1. Unacceptable behaviour has no place in MOD. Unacceptable behaviour is any conduct that is unlawful or that is inconsistent with core behaviours.